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BASIC WORKSHOP
Skillful Exchanges

WORKSHOP

Skillful Exchanges

Skillful Exchanges provides you with the basic knowledge and skills necessary to interact more effectively with emotionally charged individuals.

Delivery Options

Online: Learn from anywhere with interactive virtual sessions at your own pace;
In-Person: Experience hands-on training in a collaborative, real-world environment;

Duration

3-days workshop

Best Suited For

It is suitable for professionals who work with emotionally charged clients.

Learning Outcomes

At the End of the Workshop, You Will Be Able To:

 

  1. Identify the nature and dynamics of a client’s complaint or a colleague’s displeasure;
  2. Understand and manage stress responses;
  3. Respond intentionally, rather than simply react towards another person;
  4. Debrief experiences in a constructive manner to learn from them.

Pricing

  • Full price = $1440/person;
  • 5% discount for social service workers (police, child welfare, and adult protection) = $1368/ person;
  • 10% Group Discount (5+) = $1296/ person;

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For Individuals

Our programs for individuals are designed to build foundational and advanced forensic interviewing skills, empowering you with the tools and confidence to conduct interviews that are ethical, defensible, and trauma-informed.

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For Organizations

Tailored to meet the unique needs of teams, our organizational programs provide comprehensive training and support to enhance collective expertise in forensic interviewing, ensuring effective and reliable interview practices across your organization.

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TESTIMONIALS

What Our Clients Say

Discover how our training has transformed the approach and confidence of professionals like you.

“I thought the presenters were great.  They were very good at engaging all of us.  The presenters gave constructive feedback throughout the course and allowed breaks throughout to help us remain focused.”
CPW

(February 2023, ICY, Inperson)

“Loved all of the different learning methods. Interactive and so knowledgeable”
Police Officer

(December 2023, ICY Inperson)

“Very knowledgeable instructor.  He was able to explain things in a way everyone could understand.”
RCMP Officer

(November, 2022)

“The workshop is pretty awesome. The information is very useful. As with all things, I was intimidated about taking it, but it was ok by the time it was completed.”
Child in Care Worker

(September 2022, ICY, Open Online)

“The presenters were amazing, knowledgeable, easy going and gave all of us the platform to learn and interact with each other.”
CPW

(September 2022, ICY, Open Online)

“Amazing facilitators! Peer participation scenarios were fantastic and the actors. Really appreciated and like how timely everything was (breaks, lunches, breakout rooms etc)”
Police Officer

(May 2023, ICY, Open, Online)

“Polished. Obviously experienced in this field.”
RCMP Officer

(October, 2021)

“The course material was very well explained. The slides were engaging and easy to follow. The videos provided great examples of what may work and what may cause challenges throughout the interview. “
Police Officer

(November 2022, Tailoring to Complex Cases/Needs, Inperson)

“Very knowledgeable. Linking advanced info back to basics.”
RCMP Officer

(March, 2022)

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Skillful Exchanges

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FOR ORGANIZATIONS

Skillful Exchanges